Streaming FAQ

These steps fix the vast majority of cases, in this order:

• wait about fifteen seconds: some streams take a while to send their first frames;
• tap “Try the player again” if it appears, or reload the page;
• open another channel on Terondo: if it works, the problem probably comes from the stream; if none work, it more likely comes from your connection, your browser or an extension;
• turn off your ad blocker or privacy extensions for terondo.com;
• try another browser, or the same one in private browsing;
• switch networks if you can: Wi-Fi rather than mobile data, or the other way around.

The “Open the official site” link, below the player, takes you to the broadcaster’s site: if the stream doesn’t work there either, it is interrupted at the source. The “Player messages” section, further down, explains each error message.

See also: How do I report a stream that no longer works? · “The broadcaster is no longer responding” or “The stream is not responding”

Terondo doesn’t host any streams: each TV channel, radio station or webcam is broadcast from its own operator’s servers. When only one stays down, the cause is almost always on its side:

• the stream is interrupted, because of an outage or maintenance;
• the broadcaster changed its stream address without notice;
• its server is overloaded, often during a widely followed event;
• it restricts access to certain countries or certain hours;
• it has stopped broadcasting.

We check the streams every hour and fix entries as soon as an address changes. A report from you speeds things up a lot.

See also: How does Terondo check that streams work? · Why is a stream not available in my country?

The player has contacted the broadcaster’s server, but the first seconds of sound or picture don’t arrive: the server is slow, overloaded, or no longer responding. The player retries several times on its own before showing a message.

If loading stays stuck for more than thirty seconds while other channels work, the stream is most likely down on its side.

See also: “The stream won’t start” or “The player is taking too long to load”

Two main causes:

• the video is encoded in a format your browser can’t decode, most often HEVC, also called H.265. The audio, in a common format, plays; the picture doesn’t. Safari and Edge generally play HEVC, Firefox doesn’t, and Chrome depends on the device;
• the broadcaster deliberately sends a black screen or a still image, for example during a program it isn’t allowed to stream online.

In the first case, trying another browser often fixes the problem.

See also: Why does a channel show a “program not available” image at certain times? · A stream works in VLC but not in the browser: why?

First check the simplest things:

• most browsers start videos muted: tap the speaker icon in the player;
• the tab may be muted: a crossed-out speaker icon then appears on the tab;
• the sound may be going to headphones or a Bluetooth speaker that are still connected;
• the volume of the player, the system or the device is at minimum.

If everything is in order, the stream’s audio is probably encoded in AC-3 or E-AC-3 (Dolby Digital), a format that Chrome and Firefox generally can’t decode on a computer. Safari, and often Edge, can play it: switching browsers then brings the sound back.

See also: Why does the volume change from one channel to another?

Browsers forbid a site from playing sound unless you asked for it, so that no page starts talking on its own. This rule applies to all sites; it is even stricter on phones, in power-saving mode or in data-saving mode.

A single tap on the play button is enough: it proves to the browser that playback comes from you.

See also: “Press play to start.”

The player keeps a few seconds of lead in memory. When data arrives more slowly than it is played, this reserve runs out and playback stops while it refills.

The most common causes: a weak Wi-Fi signal or one shared with other heavy uses, an unstable mobile connection, or an overloaded broadcaster server. When the broadcaster offers several qualities, the player switches on its own to a lighter quality to avoid interruptions. After a network outage, it also tries to resume playback without you having to do anything.

See also: What speed do I need to watch or listen without interruptions? · Why is the picture blurry at first, or does the quality change along the way?

Your browser blocked autoplay: this is a protection built into all browsers, not a fault. Tap the play button and the stream starts.

See also: Why do I have to tap the play button to start a stream?

The broadcaster’s server didn’t send the expected data, despite several new attempts by the player. Possible causes: a stream interrupted at the source, an overloaded server, access restricted to certain countries, or a network that blocks live streaming.

Tap “Try the player again”. If the message comes back, open the fallback link below the player: it leads to the channel’s official broadcast.

See also: Why does one channel not work when the others do? · Why is a stream not available in my country? · Why does nothing work on my company, school or hotel network?

The server responded, but no picture or sound arrived within the allotted time. The broadcaster is often just slow: trying again a few seconds later is frequently enough. A very weak connection produces the same message.

See also: Why does playback stay stuck on loading? · The stream freezes or cuts out regularly: what is happening?

The stream does arrive, but in a format your browser can’t decode: HEVC (H.265) video, AC-3 or E-AC-3 audio, or a format specific to the broadcaster. The player tries a second decoding method before showing this message.

Try another browser, Safari or Edge in particular, or use the fallback link.

See also: I can hear the sound but the picture stays black: why? · The picture shows but I hear nothing: why? · A stream works in VLC but not in the browser: why?

Your browser lacks the features needed to play live streams. This is the case for old browsers and for some browsers built into apps, TVs or game consoles.

Update your browser, or open the page in a recent browser: Chrome, Safari, Firefox or Edge.

See also: Which browsers are supported?

Terondo only plays streams delivered over a secure connection. For this channel, the broadcaster only offers an insecure address, which browsers refuse to load inside a secure page.

The fallback link lets you listen to or watch the channel on its broadcaster’s site. On our side, we are looking for an equivalent secure address.

See also: Why can’t some older streams be played?

Playback started, then stopped for a reason the browser didn’t specify: a network outage, the device going to sleep, or a stream that briefly stops at the broadcaster. Try again; if the interruption keeps happening, choose another channel and report this one to us.

See also: The stream freezes or cuts out regularly: what is happening? · How do I report a stream that no longer works?

This time it isn’t the stream: it is the player itself, or the entry’s information, that didn’t arrive from Terondo. A slow connection or a content blocker is usually the cause.

Tap “Try loading again” or reload the page. If the message persists, turn off your extensions for terondo.com.

See also: Can an ad blocker prevent playback?

Our automatic check, which runs every hour, found no working stream for this channel. The date of the last check is often shown next to it. The entry stays online so that you keep its information, and the player comes back on its own as soon as later checks find the stream working again.

When a more specific reason is known, it is shown in place of this message: live stream withdrawn by the broadcaster, embedding refused by the channel, for example.

See also: How does Terondo check that streams work? · How do I report a stream that no longer works?

This channel doesn’t stream its own programming live, free of charge and openly, on the Internet. Terondo only embeds the live streams that channels themselves make available: the entry therefore presents the channel, and suggests other channels to watch instead.

See also: Is it legal to watch these streams?

The camera no longer publishes an image, or its address has changed on the operator’s side. A power outage, maintenance or a camera that has been moved are the usual causes. Try again later, and report the entry to us if it lasts more than a day.

See also: A webcam picture seems frozen for a long time: is that normal? · Why is a webcam black or very dark?

The live stream comes from YouTube: its owner or YouTube has refused to show it outside YouTube, or the live stream has ended. Open the official video with the link below the player: it opens directly on YouTube.

See also: Why does a YouTube live stream show “video unavailable”?

Pause only records if the broadcaster’s server allows it. This one doesn’t: pause works, but playback will resume at the live point, not where you stopped it.

See also: Can I pause a live stream and resume it later?

Many broadcasters bought the rights to their programs only for their own country. Their server infers your country from your IP address and refuses playback outside the authorized area: this is geoblocking. The player then often receives only a refusal, and shows “The broadcaster is no longer responding”.

This decision belongs to the broadcaster. Terondo can neither lift nor bypass it, and doesn’t offer any way to do so.

See also: Can a VPN or proxy cause problems? · “The broadcaster is no longer responding” or “The stream is not responding”

Some shows, especially sports, movies and foreign series, can’t be streamed on the Internet, even by the channel that airs them. During these programs, the broadcaster replaces its picture with a still screen or a message.

The stream returns to normal at the end of the program concerned.

Several differences can explain it:

• the country, if the stream is geoblocked;
• the network: a company, school or hotel network, or public Wi-Fi, often filters live streaming;
• the browser and device, which don’t all decode the same formats;
• the installed extensions, in particular ad blockers;
• a VPN or proxy active on one of the two devices.

See also: Why does nothing work on my company, school or hotel network? · Can an ad blocker prevent playback?

Some local channels go off the air at night, community radio stations only broadcast in certain time slots, and some webcams switch off outside the opening hours of the place they film. Keep the time difference in mind: it may be three in the morning over there.

An automatic check runs every hour over the streams in the catalog. A stream that stops responding is marked “Stream unavailable”, with the date of the check; ended YouTube live streams are replaced by the channel’s new live stream when there is one. The team then looks for the new address of a vanished stream at the broadcaster, or removes the entry if it has stopped broadcasting.

A failure can still occur between two checks: that is why your reports are valuable.

See also: “Playback unavailable for now” or “Stream unavailable” · How do I report a stream that no longer works?

Write to us from the Contact page. So that we can reproduce the problem, include:

• the name of the channel and the address of its entry on Terondo;
• the country you are watching from;
• your device and your browser, for example “iPhone, Safari” or “PC, Firefox”;
• what you see: endless loading, black screen, player message. A screenshot helps us a lot.

Terondo works with recent versions of Chrome, Safari, Firefox, Edge, Opera and Samsung Internet, on computers, phones and tablets.

A browser that is no longer updated eventually stops playing some streams. The browsers built into TVs, game consoles and older tablets are often limited: playback can fail there even if the stream is in perfect condition.

See also: “This browser cannot play this stream.”

On iPhone and iPad, all browsers use Safari’s engine, which natively plays most live streams. A few behaviors are specific to these devices:

• a video generally stops when you switch apps or lock the screen;
• power-saving mode can block automatic start: tap the play button then;
• full screen uses the system player, which keeps AirPlay and picture-in-picture;
• some recent video formats require a recent version of iOS or iPadOS.

See also: Can I listen to a radio station with the screen locked or in another app? · How do I go full screen?

Yes. Blockers and privacy extensions sometimes block, by mistake, the addresses of streaming servers or the player’s scripts. The stream then seems down even though it works.

To check, turn off the extension for terondo.com, or open the entry in private browsing without extensions. If playback starts again, add Terondo to your extension’s list of allowed sites.

These networks often filter live streaming to save bandwidth. Many radio stations also broadcast on unusual network ports, 8000 or 8080 for example, which company firewalls close by default.

Only the network administrator can lift these restrictions. On a phone, switching to mobile data lets you check that the stream works.

Yes. A VPN adds an intermediary that can slow the stream, and many broadcasters refuse connections coming from known VPN servers. If a stream fails, turn off your VPN for a test.

Using a VPN to get around geoblocking may breach the broadcaster’s terms: Terondo doesn’t recommend it.

See also: Why is a stream not available in my country?

Yes. These modes often prevent videos from starting automatically and can lower the quality chosen by the player. Tap the play button to start the stream; the quality goes back up on its own as soon as the mode is turned off.

It depends on your device and your browser. On a computer, playback continues in a background tab. On a phone, the system may suspend playback of a web page to save battery, especially if it is a video.

If playback stops, keep the tab open in the foreground, or use the lock-screen playback controls when your phone shows them.

Three options, from the simplest to the least reliable:

• send the stream to the TV from the entry’s share button, with AirPlay or Chromecast;
• connect the computer to the TV with an HDMI cable;
• open Terondo in the TV’s browser, which is often limited.

See also: Can I send a stream to a speaker or a connected TV?

Live streaming over the Internet cuts the program into small chunks of a few seconds, which the player loads in advance to play smoothly. This chunking, added to the data’s travel time, creates a delay of ten seconds to one minute compared with the broadcast.

This delay is normal and can’t be removed on our side: it depends on how the broadcaster prepares its stream.

See also: What is HLS, and why do some streams take a few seconds to start?

Many broadcasters offer several qualities of the same program. The player often starts with a light quality to begin quickly, then continuously picks the best quality your connection can hold without interruptions: this is called adaptive bitrate.

A picture that improves after a few seconds, or drops when the network weakens, is therefore a sign of a player working well. The maximum quality remains whatever the broadcaster sends.

Rough figures, to be doubled if other devices use the same connection:

• radio: 0.1 to 0.3 Mbps;
• standard-definition television: 1.5 to 3 Mbps;
• high-definition television: 3 to 8 Mbps;
• video webcam: 1 to 5 Mbps depending on the quality.

Rough figures, useful if you watch on mobile data:

• radio at 128 kbps: about 60 MB per hour; at 320 kbps: about 145 MB;
• standard-definition television: about 0.7 to 1.4 GB per hour;
• high-definition television: about 1.5 to 3.5 GB per hour;
• webcam with a refreshed still image: a few megabytes per hour.

Adaptive bitrate reduces consumption when the connection weakens, but an evening of television on mobile data can quickly eat into a plan.

Reload the page: the player then restarts on a fresh chunk of the stream. If the offset persists, it is present in the original stream and only the broadcaster can fix it. A Bluetooth speaker or headset also adds a slight delay to the sound.

Each broadcaster sets the sound level of its own stream. Terondo passes the sound along as it is sent, without modifying it.

HLS is the most widespread live streaming format, recognizable by addresses ending in “.m3u8”. The player first downloads a small list, the manifest, then the first chunks of a few seconds, and only then starts playing.

These few seconds of startup are the price of a stream that then stays stable and adapts to your connection.

Most radio stations send a continuous audio stream, in MP3 or AAC, from a streaming server such as Icecast or Shoutcast. Others use HLS, like TV channels. The bitrate ranges from 64 kbps for decent quality to 320 kbps for near-CD quality.

The track title is not in the sound: the radio station has to send it separately, in the information that accompanies its stream. Not all of them do, and some send it late or in an incomplete form.

Not all webcams stream video. Many publish a simple photo, which their operator replaces at regular intervals, from a few seconds to ten minutes. Terondo reloads this image about once a minute and shows the time of the last update: the picture moves at the camera’s pace, no faster.

Video webcams, on the other hand, move continuously, with the same delay of a few seconds as TV channels.

See also: A webcam picture seems frozen for a long time: is that normal?

Most often, it is night there: check the local time of the place being filmed. A webcam can also be switched off outside opening hours, hampered by the weather (fog, snow, a fogged-up lens) or under maintenance.

Many cameras overlay the date and time on their image. If that time hasn’t moved for a long time, the camera or its server is down at its operator: the last image received stays displayed. Report the entry to us if it lasts more than a day.

See also: “This webcam’s live stream is interrupted”, or a webcam image that won’t load · How do I report a stream that no longer works?

Some channels broadcast their live stream on YouTube. Several messages can then appear in the frame:

• playback on other sites is disabled: the channel’s owner forbids showing its video outside YouTube;
• the video is not available: the live stream has ended, has been replaced by a new one, or is limited to certain countries;
• a request to sign in or to confirm that you’re not a robot: YouTube sometimes shows it on shared networks or to VPNs.

In all these cases, the decision comes from YouTube or the channel’s owner. Our hourly check replaces ended live streams with the channel’s new live stream when there is one.

See also: “This YouTube player is unavailable” or a YouTube frame that stays black

Terondo is served over a secure connection (https). Browsers then refuse to load, in the same page, a stream served without security (http): this is mixed-content blocking. A stream that only exists over http therefore can’t be played directly in a secure page, whatever the site.

When a broadcaster only offers this type of stream, we look for an equivalent secure address; failing that, the entry offers a link to its official broadcast.

See also: “This stream is not broadcast over HTTPS.”

A browser applies rules that a player like VLC ignores:

• cross-site sharing (CORS): the broadcaster’s server must explicitly allow playback from a site other than its own; without this permission, the browser blocks the stream;
• security: an http stream is blocked in an https page;
• formats: VLC decodes almost everything, while a browser only handles common formats, H.264 for video, AAC or MP3 for audio.

These rules protect visitors and no site can turn them off. Only the broadcaster can make its stream compatible.

See also: How do I make my stream playable on Terondo and in all browsers?

Yes, for TV channels and most radio stations: pause records the live stream, and playback resumes exactly where you stopped it, time-shifted. A “Back to live” button takes you back to the live stream at any time.

Recording lasts up to thirty minutes, depending on your device’s memory. A few broadcasters don’t allow their stream to be recorded: the player says so, and playback then resumes at the live point.

See also: “This stream cannot be recorded”

When the broadcaster provides subtitles, the player offers them. On many TV channels, an automatic transcription can also be turned on: it is computed on your device, after a one-time download whose size is shown before you start, and can be translated into your language if your browser allows it.

Transcription is unavailable on music channels, where it would invent text, and on devices that are not powerful enough: the player signals this with “Unavailable on this channel” or “Unavailable on this device”. An automatic transcription may contain errors.

Use the player’s full-screen button. On a computer, the Esc key exits full screen. On a phone, turning the device to landscape enlarges the video; on iPhone, full screen goes through the system player.

Yes, if your browser offers picture-in-picture: Safari and the iPhone’s full screen in particular. The video then detaches into a small window that you can move while you use other tabs or apps. Chrome, Edge and Firefox offer a similar feature, from the video’s menu or a button placed on it.

Yes. The entry’s share button offers the options available on your device:

• AirPlay, from Safari on iPhone, iPad and Mac, to a compatible Apple TV, TV or speaker;
• from a Mac with another browser: screen mirroring through Control Center, which sends the whole screen or all the sound of the Mac;
• Chromecast or Google TV, when your browser allows it;
• sending the entry’s link, which works everywhere.

Your device and the TV or speaker must be on the same network. An option that is unavailable on your device appears grayed out, with the reason. Some broadcasters block this feature: it then fails even though the stream works in the page.

See also: How do I watch a stream on my TV?

Tap the heart on an entry to add it to your favorites. They are kept in your browser, without an account; an optional account lets you find them on your other devices. Clearing your browser data erases the favorites that haven’t been saved to an account.

No. Terondo is a directory: each entry opens the official stream put online by the channel itself, which remains solely responsible for it. We don’t copy, record or modify any program on our servers.

Yes. During playback, your browser connects directly to the broadcaster’s server, as it does on the broadcaster’s own site: the broadcaster receives your IP address, which is needed to send you the stream, and sometimes uses it to check your country.

Terondo shares no data from your account or your browsing with it; as with any content loaded from another site, your browser only gives it technical information, such as its type and Terondo’s address. How Terondo processes your data is described in our privacy policy.

Terondo only lists streams that the channels themselves broadcast officially and free of charge, on their own servers or their official channels. Watching or listening to them amounts to following them on the broadcaster’s site. A rights holder who asks for an entry to be removed is heard without prior discussion.

No. All streams are free to access and require no sign-up. The account is optional and is used to find your favorites across several devices.

Five points make a stream playable almost everywhere:

• serve it over https, with a valid certificate;
• allow playback from other sites with the Access-Control-Allow-Origin header (CORS), on the manifest as well as on the segments;
• use formats played by all browsers: H.264 for video, AAC-LC or MP3 for audio;
• in HLS, segments of two to six seconds and several qualities allow a fast start and playback without interruptions;
• for a radio station, the standard port 443 avoids blocking on company networks.

See also: A stream works in VLC but not in the browser: why?

The media area offers a dedicated form. No change is published automatically: the team may contact you to verify your connection to the media outlet.